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Meridian America Link/Customer Controlled Routing User Manual

Page 344

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326 Chapter 12: Meridian 1 configuration for Meridian Link/CCR

553-3202-210 Standard October 1998

X11 Release 23 allows 7 full digits of DNIS information to be sent across
the link. X22 Release 24 supports up to a 31-digit DNIS.

Both DNIS and ACD DN ranges can be expressed explicitly or implicitly.
For example:

¥

2000Ð2010 defines all DNIS numbers 2000, 2001, 2002, ... 2010 (see
response to IDGT prompt in Table 119)

¥

55 defines all DNIS numbers 5500 through 5599 (see response to IDGT
prompt in Table 121)

¥

77 defines all ACD DNs 7700 through 7799 (see response to 55 prompt
in Table 121)

Tables 114 through 116 illustrate how to assign a single DNIS number to a
single ACD DN, and how to assign a block of DNIS numbers to either a
single ACD DN or a block of ACD DNs.

Table 119
LD 49ÑDefining IDC translation tables

Prompt

Response

Comment

REQ

NEW, CHG

Create or change data in the database

TYPE

IDC

Incoming Digit Conversion

DCNO

0Ð254

Translation table number

IDGT

3000

Incoming digits (the DNIS number). The
DNIS number can be from 0 to 9999.

3000

8555

The DNIS number entered in the IDGT
prompt is reprompted and the response is
the internal ACD DN where this DNIS
number is routed

IDGT

2000 2010

Defines a contiguous range of DNIS
numbers. Both DNIS numbers must contain
the same number of digits.

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