Meridian America Link/Customer Controlled Routing - Manual (Page 385)

Chapter 13: Meridian Mail configuration 367
Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide
Table 139
Example of Meridian Mail Channel Allocation Table (CAT)
Channel
Location Routing
Address Link
Location Link
Type Primary
DN Channel
DN Service Class
01-5-1 10-1-2-3 01-1-02 CSL 7650 7550 ACC 1
01-5-2 10-1-2-4 01-1-02 CSL 7650 7551 ACC 2
01-5-3 10-1-2-5 01-1-02 CSL 7650 7552 ACC 3
01-5-4 10-1-2-6 01-1-02 CSL 7650 7553 ACC 4
Procedure to add channels to Meridian Mail
1 Log in to Meridian Mail Administration.
¥ If the channel is not already defined, go directly to step 6.
¥ If the channel is already defined, first perform steps 2 through 5
to disable the channel.
2 Choose System and Status Maintenance from the Main Menu.
3 Choose DSP Port Status.
4 Disable the channel.
5 Return to the Main Menu.
6 Choose Voice System Administration.
7 Choose Voice System Configuration/Voice Menu Application
Administration.
8 Choose Channel Allocation Table.
9 If the channel is not defined, add a new channel.
10 Set the Primary DN to the ACD DN you created for the Meridian Mail
ACD queue in Overlay 23 on the Meridian 1.
11 Set the Channel DN to the IDN you assigned to the virtual agent in
Overlay 11 on the Meridian 1.
12 Set the Channel Location to its board location in the Meridian Mail
system.