Nortel Networks 1000M - Manual (Page 456)

456 Central Answering Position
— Display diagnostics
— Key click
Transfer
This key is used to transfer a call to an extension without having to wait for
the desired party to answer.
Procedure 93
Transferring a call without consultation
Step Action
1 You have answered a call from the ACD queue.
2 Press Transfer.
3 Dial the desired number.
OR
Press the appropriate Direct Station Select key.
4 Press Transfer while you still hear the phone ringing. You are no
longer connected to the call.
5 If the call is not answered or forwarded by the call forward feature, it
rings back to the CAP telephone (programmable in LD 15).
—End—
Procedure 94
Transferring a call with consultation
Step Action
1 You have answered a call from the ACD queue.
2 Press Transfer.
3 Dial the desired number.
OR
Press the appropriate Direct Station Select key.
4 Wait until the call is answered.
The original call is put on hold.
5 Speak to the person called.
6 To return to the original caller without extending the call, press the
ACD queue extension key.
Nortel Communication Server 1000
Communication Server 1000M and Meridian 1 Small System Installation and Commissioning
NN43011-310 01.04 Standard
Release 5.0 13 May 2008
Copyright © 2008, Nortel Networks
.