Introduction, About the central answering position – Nortel Networks 1000M User Manual

Page 436

436

Central Answering Position

"Call Forward and Busy Status" (page 457)

"Forced Camp-on/Priority Override" (page 460)

Introduction

This chapter contains the following information:

•

overview of the Central Answering Position (CAP) feature

— a description of what the CAP is

— required equipment

•

descriptions of the CAP key layouts and key expansion modules

•

procedures for configuring the CAP

•

procedures for installing and removing key expansion modules

•

common CAP features and how to use them

About the Central Answering Position

The Central Answering Position (CAP) is an alternative to the M2250
attendant console, and must be a Meridian Digital 2616 or 2216 Automatic
Call Distribution (ACD) telephone. It provides many console features,
including responding to requests for information and transferring, parking,
and placing calls. If you choose to add an optional key expansion module(s),
the CAP also has Direct Station Select and Busy Lamp Field features.

The equipment required for a basic CAP is:

•

an M2616 or M2216 ACD digital telephone

•

an ACD Liquid Crystal Display (LCD) display

Note: With the M2616 CAP telephone, you must use an ACD
display.

•

optional key expansion module(s)

Up to two NT2K22XH Meridian key expansion modules can be used with
the CAP for a total of 60 keys (22 keys per module, plus 16 keys on the
telephone). If you use key expansion modules, you require a local power
supply and power board as well as an expanded telephone footstand.

A preprogrammed Small System uses an attendant console; if the console
is not activated or is unstaffed, it is said to be in Night Service. Calls that
come in to be answered by a console that is not activated or is in Night
Service are transferred to the CAP extension number (ACD queue). Calls
are placed in the queue in the order of their arrival.

Nortel Communication Server 1000

Communication Server 1000M and Meridian 1 Small System Installation and Commissioning

NN43011-310

01.04

Standard

Release 5.0

13 May 2008