Nortel Networks 1000M - Manual (Page 452)

452 Central Answering Position
Display Queue (Disp Queue)
This key shows the number of calls in the queue, the number of staffed
CAPs, and the waiting time of the oldest call in the queue. With this feature,
the telephone does not have to be idle for you to display information. If the
CAP is an M2616, you must have an ACD display, as a regular business
display will not support this feature.
Note: To use this feature, the CAP must be programmed to have
Supervisor (SPV) class of service. This is done in LD 11.
Procedure 85
Displaying CAP information
Step Action
1 Press the Disp Queue key.
2 To remove information from the display, press the Disp Queue key
again.
—End—
Make Busy
This key allows the CAP to indicate that it is not staffed or cannot receive
calls. When the CAP is in the Make Busy state, calls are directed to the
programmed night call forward number for the CAP queue.
Procedure 86
Making the CAP appear busy
Step Action
1 Press Make Busy.
OR
For an M2616 CAP, place the handset in the cradle or press the
hookswitch.
The indicator comes on.
2 To cancel the Make Busy feature, press Make Busy again.
The indicator goes off.
—End—
No Hold Conference (N. H. Conf)
This key allows you to add people to a conversation. The original party is
not put on hold as others are added.
Nortel Communication Server 1000
Communication Server 1000M and Meridian 1 Small System Installation and Commissioning
NN43011-310 01.04 Standard
Release 5.0 13 May 2008
Copyright © 2008, Nortel Networks
.