Nortel Networks NN43001-121 User Manual
Nortel Networks Computers
Table of contents
Document Outline
- New in this release
- How to get help
- Introduction
- Converged Office component overview
- Converged Office
- Enterprise Voice
- OCS 2007 Voice components
- Media Gateways
- Mediation Server
- Remote Call Control with SIP CTI (TR/87)
- Telephony Gateway and Services
- Personal Call Assistant
- Access Edge Server
- OCS 2007 snap-in
- Multimedia Convergence Manager
- CDR data collection
- SIP CTI (TR/87) Protocol
- Hardware Load Balancer
- Office Communicator 2007
- Documentation References
- Planning and engineering
- Installation
- Configuration
- Active Directory configuration
- Office Communications Server configuration
- MCM 3.0 configuration
- Telephony Gateway and Services configuration
- Call Server configuration
- Configuring the Codec
- Loss Plan configuration
- Dialing Plan configuration to route to MCM
- Configuring the Personal Call Assistant
- Caller ID table configuration
- Home LOC and Home NPA configuration
- DNS Server configuration
- SIP Trunk configuration
- Domain naming
- URI Mapping
- SIP Gateway CLID Parameters configuration
- SPS configuration
- NRS configuration
- CDR configuration
- E.164 International Format Numbers from Office Communicator - Computer Calls (SIP Gateway)
- Phone number normalization
- Remote Call Control configuration
- Remote Call Control and PBX integration
- RCC and PBX integration on OC client
- CS 1000 configuration
- Signaling Server configuration
- SIP CTI Services configuration settings
- SIP CTI CLID configuration parameters
- Configuring the SIP URI Map
- Configuring CDR
- Dialing E.164 International Format Numbers from Office Communicator - Phone Calls (SIP CTI)
- Normalizing phone numbers
- SIP Routing and Redundancy configuration
- OCS 2007 users using UM 2007 in integrated mode
- Maintenance
- Troubleshooting
- Checking Telephony Gateway (SIP Gateway) configuration
- Checking Remote Call Control (SIP CTI) configuration
- Lack of memory on Signaling Server
- SIP CTI services does not come up
- MCM not synchronizing new users in AD Cache mode
- OC client not registered
- Pop-up not displayed
- Two pop-ups are displayed
- Delay for a SIP Gateway call
- Call Forward is cancelled by Office Communicator
- Office Communicator disconnecting from the network
- Capturing traces and logs
- Case checklists
- Call Flow and protocol details
- Configuration Examples
- Abbreviations
- Figures
- Figure 1 Enterprise Voice components - OCS 2007
- Figure 2 Core routing server components
- Figure 3 CS 1000 and OCS 2007 logical network elements
- Figure 4 Signaling and Media path between the OC client and CS 1000
- Figure 5 Remote Call Control
- Figure 6 Dual forking example
- Figure 7
- Figure 8 Call Appearance pop-up window
- Figure 9 SIP diagram
- Figure 10 IP diagram
- Figure 11 Small network configuration
- Figure 12 Medium network configuration
- Figure 13 Large network configuration
- Figure 14 Multiple customer network
- Figure 15 Multiple location network
- Figure 16 Incoming Load Balancer
- Figure 17 SIP CTI (TR/87) example
- Figure 18 Signaling security
- Figure 19 Signaling security with TLS
- Figure 20 Signaling and media paths
- Figure 21 North American format
- Figure 22 Outside North America format
- Figure 23 SIP routing
- Figure 24 Computer call
- Figure 25 Simple network diagram
- Figure 26
- Figure 27 Signaling integrated
- Figure 28 Signaling non-integrated
- Figure 29 Installation and configuration flow
- Figure 30 OCS 2007 installation preparation and deployment flow chart
- Figure 31 Configuration flow chart
- Figure 32 Active Directory (Microsoft LDAP server)
- Figure 33 User properties
- Figure 34 Enable Office Communications Server connectivity for a user in Active Directory
- Figure 35 Enable Remote call control
- Figure 36 Enable Enterprise Voice and PBX integration
- Figure 37 Enable both RCC and Enterprise Voice
- Figure 38 Opening Office Communications Server
- Figure 39 Office Communications Server Front Ends
- Figure 40 Routing tab
- Figure 41 Opening the Computer Management console
- Figure 42 Office Communications Server Management Console
- Figure 43 Routing tab
- Figure 44 Edit Authorized Host
- Figure 45 MCM architecture
- Figure 46 MCM
- Figure 47 MCM configuration window
- Figure 48 Mediation routing table
- Figure 49 Element Manager SIP URI MAP
- Figure 50 Get SIP URI
- Figure 51 Get phone
- Figure 52 Replicating attributes to the Global Catalog
- Figure 53 Enable phone integration on the client
- Figure 54 Codec configuration
- Figure 55 Dialing plan to route to MCM
- Figure 56 DNS configuration
- Figure 57 SIP Gateway configuration window
- Figure 58 SIP Trunk Domain name
- Figure 59 Element Manager Signaling Server Properties
- Figure 60 SIP URI Map
- Figure 61 SIP GW CLID Parameters
- Figure 62 Office Communications Server Service Domain
- Figure 63 Enable integration with your phone system
- Figure 64 LD 22: ISM Limit printout
- Figure 65 TR/87 Node configuration
- Figure 66 SIP Gateway configuration
- Figure 67 DNS configuration
- Figure 68 SIP CTI Services settings
- Figure 69 North American CLID manipulation
- Figure 70 Non-North American CLID Manipulation
- Figure 71 SIP URI Map
- Figure 72 SIP INFO message
- Figure 73 Normalization rule example for UDP dial plan
- Figure 74 Company phone number normalization rules for CDP
- Figure 75 Refresh Address Book on the server
- Figure 76 Refresh Address Book on the client
- Figure 77 User Properties window for Exchange UM
- Figure 78 UM Address
- Figure 79 Dial plan window
- Figure 80 Unified Messaging Properties window
- Figure 81 User Properties window for Exchange UM
- Figure 82 UM Address
- Figure 83 Dial Plan window
- Figure 84 Unified Messaging Properties window
- Figure 85 nslookup tool
- Figure 86 Screen output example for SIP CTI status
- Figure 87 Example of screen output for SIP CTI Traces on the Signaling Server
- Figure 88 Example of screen output for SIP Gateway trace
- Figure 89 MCM logs
- Figure 90 Event Viewer window
- Figure 91 OCS debugging tool
- Figure 92 Turn on Logging and Windows Event Logging
- Figure 93 No PBX connection for OC client
- Figure 94 Message sequence diagram - CSTA Session Establishment and Monitor Start
- Figure 95 SIP INFO message with ECMA-323 content
- Figure 96 Inbound call to OC client with SPS, OC client answers
- Figure 97 Inbound call to OC client with SRS, phone answers
- Figure 98 Direct inbound call to OC client, OC client answers
- Figure 99 Outbound call from OC client to another client, phone answers
- Figure 100 Outbound call from OC client to another OC client, OC client answers
- Figure 101 Call Forward call flow by OC client
- Figure 102 Remote Call Control Session Establishment through SRS
- Figure 103 Overview of lab setup
- Figure 104 FQDN of the OCS 2007 Front End server
- Figure 105 DNS configuration on the Signaling Server
- Figure 106 SIP GW Settings
- Figure 107 SIP URI Map
- Figure 108 SIP CTI Services
- Figure 109 Signaling Server and MCM Endpoints status on NRS
- Figure 110 Routing Entry
- Figure 111 Host Authorization
- Figure 112 General user properties
- Figure 113 Communications properties
- Figure 114 User Options
- Figure 115 MCM Application
- Figure 116 MCM Gateway Endpoint configuration
- Figure 117 MCM Configuration screen
- Figure 118 OCS Enterprise Edition General Overview
- Figure 119 OCS Management Console
- Figure 120 Determining the exact FQDN of the pool
- Figure 121 Default applications
- Figure 122 General settings
- Figure 123 Front End server Certificate
- Figure 124 Host Authorization for Front End server
- Figure 125 Routing for Enterprise Pool
- Figure 126 Edit Static Route
- Figure 127 sipinternaltls SRV records
- Figure 128 Host (A) record for the Pool
- Figure 129 User Advanced Settings
- Figure 130 RTC Server Local Group
- Figure 131 RTC Server Application group
- Figure 132 MCM configuration
- Figure 133 SIP URI
- Figure 134 MCM endpoints
- Figure 135 Routing Entries for Endpoints
- Tables
- Table 1 Nortel technical documentation
- Table 2 Microsoft OCS 2007 and OC 2007 documentation
- Table 3 Load balancer minimum configuration
- Table 4 Maximum call rate
- Table 5 Maximum supported users for each topology
- Table 6 Office Communications Server 2007 Standard and Enterprise Edition hardware requirements
- Table 7 Mediation Server hardware requirements
- Table 8 OCS Proxy server hardware requirements
- Table 9 Back end database for a small to medium Enterprise pool
- Table 10 Back end database for a large Enterprise pool
- Table 11 Office Communicator client requirements
- Table 12 Inputs
- Table 13 Traffic figures
- Table 14 Systems, platforms, and applications
- Table 15 Supported systems, platforms, and applications
- Table 16 SIPCTIStop all command
- Table 17 Feature Interactions of RCC
- Table 18 Default configuration parameters
- Table 19 User experience
- Table 20 CallPilot configurations
- Table 21 Unified Messaging 2007 integrated Option 1
- Table 22 Unified Messaging 2007 integrated Option 2
- Table 23 Unified Messaging 2007 non-integrated
- Table 24 OCS Servers Routing and Host Authorization Summary
- Table 25 Routing rules
- Table 26 Network topology fields
- Table 27 Incoming Call Processing parameters
- Table 28 Active Directory configuration
- Table 29 Network dial plan
- Table 30 Outgoing CLID Number Parameters
- Table 31 Outgoing CLID Name Parameters
- Table 32 LD 22
- Table 33 LD 20
- Table 34 LD 11
- Table 35 LD 15
- Table 36
- Table 37 LD 11Twinning a station
- Table 38 Signaling Server OAM Level CLI commands
- Table 39 Signaling Server Expert Level CLI commands
- Table 40 Check the SIP CTI status
- Table 41 LD 48
- Table 42 LD 48
- Table 43 SIP CTI trace in PDT
- Table 44 SIP Gateway trace in PDT
- Table 45 Signaling Server information
- Table 46 Call Server information
- Table 47 NRS configuration information
- Table 48 MCM configuration information
- Table 49 OCS configuration information
- Table 50 Active Directory configuration information
- Table 51 Tracing information
- Table 52 SIP CTI supported features
- Table 53 Microsoft Active Directory
- Table 54 Network Routing Service (NRS)
- Table 55 Element Manager for Signaling Server
- Table 56 MCM
- Table 57 LD 22check for licenses
- Table 58 LD 22MS_CONV package
- Table 59 LD 22Check VSID and ELAN ID configuration
- Table 60 LD 20SIP Trunk configuration
- Table 61 LD 21SIP Route configuration
- Table 62 LD 11TN configuration
- Table 63 LD 11
- Table 64 LD 21Confirm PCA is activated
- Table 65 LD 21Confirm PCA for SIP Gateway
- Table 66 LD 87Configure DSC for PCA
- Table 67 Microsoft Active Directory
- Table 68 OCS
- Table 69 NRS
- Table 70 Element Manager