Nortel Networks 1000M User Manual

Page 448

448

Central Answering Position

In LD 15, the customer data block, the prompt

ATDN

, or Attendant Directory

Number, defaults to

. When

is dialed by a station user, the nonexistent

console is seen by the Small System as being in Night Service. Therefore,
all dial

calls are directed to the night number, which is the ACD directory

number of the CAP.

All calls redirected to the CAP which are subsequently transferred to a
station, may be redirected to Meridian Mail or recalled to the CAP ACD
queue. The software associated with this produces prompts in LD 15, which
determine whether or not a call is recalled to the CAP queue or redirected
to a forward no answer destination such as Meridian Mail.

In LD 11, respond as follows for the specified prompts:

LD 11: Configuring your CAP

Prompt

Response

Description

AOM

0, 1, 2

add-on modules 0, 1, or 2

CLS

SPV ADD SWA

"SPV" = supervisor
"ADD "= automatic digit display
"SWA" = station-to-station call waiting allowed

KEY

0 ACD xxxx yyyy

"xxxx" = ACD queue directory
number
"yyyy" = position ID

xx MSB

"xx" = key number
MSB = Make Set Busy

xx DWC yyyy

"xx" = key number
DWC = ACD Display Waiting Calls
"yyyy" = ACD-DN

xx TRN

"xx" = key number
TRN = Transfer

xx AO6

"xx" = key number
A06 = Conference

xx NHC

"xx" = key number
NHC = No Hold Conference

xx PRK

"xx" = key number
PRK = Call Park

xx BFS aa bb

"xx" = key number
BFS = Busy-Forward Status
"aa bb" = TN (repeated for all digital stations being monitored)

Nortel Communication Server 1000

Communication Server 1000M and Meridian 1 Small System Installation and Commissioning

NN43011-310

01.04

Standard

Release 5.0

13 May 2008