Nortel Networks 1000M - Manual (Page 450)

450 Central Answering Position
Using common CAP features
This section describes each of the commonly configured features on the
CAP and explains how to use them. The feature keys in
Figure 141 "Default
M2216 or 2616 CAP model" (page 439) correspond to the features listed in
this section. All of the features are listed in alphabetical order.
Note: If you are using an M2616 as your CAP and are logged into the
CAP queue, placing the handset in the cradle or unintentionally pressing
the switchhook will automatically log you out. In this situation, the lamp
is not lit. The only situation that this will not occur in is if you have the
HOML prompt set to "YES" in LD 23. If this prompt is set to "YES", you
must press the Make Set Busy key to log out.
Conference
This key allows the CAP to create conferences and to join parties together.
The first party is put on hold while the second party is being added.
Procedure 82
Adding a person to a call
Step Action
1 You have answered a call from the ACD queue.
2 Press Conference.
3 Dial the number of the person to be added to the call.
OR
Press the appropriate Direct Station Select key.
The incoming call is put on hold.
You can consult with the person called when they answer.
4 Press Conference to link the conference.
5 You can repeat the process to add more people to the call.
OR
Press Rls to disconnect yourself from the call.
6 To talk with two people back and forth, press Hold, placing your
second caller on hold, and press the ACD queue key to connect with
your first caller. To connect to the second caller, press Hold and
then press Conference.
—End—
Nortel Communication Server 1000
Communication Server 1000M and Meridian 1 Small System Installation and Commissioning
NN43011-310 01.04 Standard
Release 5.0 13 May 2008
Copyright © 2008, Nortel Networks
.