Device technical support – Brocade Network Advisor IP User Manual v12.3.0 User Manual
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Brocade Network Advisor IP User Manual
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Device technical support
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Device technical support
You can use Technical Support to collect SupportSave data (such as RASLOG, TRACE, and so on)
and switch events from Fabric OS, IronWare, and Network OS devices.
To gather technical support information for the Management application server, refer to
technical support information”
Scheduling technical support information collection
You can capture technical support and event information for up to 50 devices. Technical
SupportSave uses the built-in FTP, SCP, or SFTP server configured on the Management server to
save data. To make sure the built-in FTP, SCP, or SFTP server is configured correctly, refer
to
“Configuring an external FTP, SCP, or SFTP server”
NOTE
Network OS switches must be running Network OS 2.1.X or later to collect technical support data.
NOTE
Technical SupportSave uses the built-in FTP root if the switch is running Fabric OS 5.2.X or later,
Network OS 2.1.X or later, and if the external FTP is configured with the Linux host IP address. You
must configure the Linux FTP configuration file by setting chroot_local_user to Yes.
NOTE
The Host must be a managed Brocade HBA.
NOTE
Scheduling technical support data collection is not supported on ESXi Servers.
NOTE
You must have the SupportSave privilege to perform this task. For more information about privileges,
refer to
To capture technical support and event information, complete the following steps.
1. Select Monitor > Technical Support > Product/Host SupportSave.
The Technical SupportSave dialog box displays.
2. Click the Schedule tab.