HP Storage Essentials NAS Manager Software - Manual (Page 701)

Storage Essentials 5.1 User Guide 669
*The CIM Extension for Microsoft Windows enhances Windows Management Instrumentation
(WMI) so that it can gather information from host bus adapters and make the information available
to management server.
IMPORTANT: One way to determine what is happening is to look at the log messages during
discovery and getting element details. See ” Viewing Log Messages ” on page 57 for more
information.
Undiscovered Hosts Display as Storage Systems
On rare occasions, undiscovered hosts will display as storage systems in System Manager.
Specifying the host’s WWN in the jboss.properties file will cause the host to display correctly.
Follow these steps to modify the jboss.properties file:
1. Determine the host’s WWN. This information is available on the IEEE Standards Association
web site at http://standards.ieee.org/regauth/oui/oui.txt.
2. Go to the %JBOSS4_DIST%\server\appiq\conf directory on the management server.
3. Open the jboss.properties file in a text editor and locate the hostPortWWNs property.
4. Uncomment the property and enter the host’s WWN in hex format. Multiple WWNs can be
entered as a comma-separated list. For example:
hostPortWWNs=00-01-C9,00-01-C8
5. Restart the service for the management server.
When discovering a
Windows-based host, the
correct IP address is entered,
but the host does not appear in
the topology.
The following can be seen on
the host:
• *In Windows Event
Manager the
WinMgmt.exe process is
not running. This process
starts WMI.
• In the Windows Event Log,
DCOM error messages are
shown.
An invalid user account was
entered
Enter a valid user account that
has administrative privileges so
it can start WMI.
Table 144 Troubleshooting Discovery and Discovery Data Collection/Get Details (continued)
Scenario Description What to do