Configuring ivr nodes, Configuring a call node – H3C Technologies H3C MSR 50 User Manual
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Item Description
Voice Prompts Play Count Set the number of voice prompts.
Configuring IVR nodes
You can configure three types of IVR nodes: call node, jump node, and service node.
Avoid the following misconfiguration:
•
No operation is configured for a node.
•
Several nodes form a loop. The subscriber has no other options except jumping around these
nodes.
•
The IVR process jumps from node to node for more than eight times.
Configuring a call node
Use call nodes to configure the secondary call function. You can configure two kinds of dial plans for a
call node: normal secondary call and extension secondary call. If you configure both dial plans for a call
node, the extension secondary call plan takes precedence over the normal secondary call plan.
To handle input errors and input timeouts, configure error processing and timeout processing methods for
a node. If you do not configure the methods, global processing methods apply.
Select Voice Management > IVR Services > Advanced Settings from the navigation tree, click the Call
Node List tab, and click Add to access the following page.