HP Array Controller HSG V8.7 Software User Manual

Page 164

4–10

HSG80 User’s Guide

Can’t assign unit number
to storageset.

Incorrect command
syntax.

See the Appendix B,
“CLI Commands,” for
correct syntax.

Reassign the unit
number with the correct
syntax.

Incorrect SCSI target
ID numbers set for
controller that accesses
desired unit. (First
number of unit number
must be one of the SCSI
target ID numbers for
the controller.)

Use the SHOW
command to check the
controller’s SCSI target
ID numbers.

Reset the controller’s
SCSI target ID numbers
or assign a new unit
number as desired.

Unit is available but not
online

This is normal. Units
are “available” until the
host accesses them, at
which point their status
is changed to “online.”

None

Host cannot see device

Broken cables or a
missing, incorrect, or
defective terminator.

Check for broken
cables or a missing,
incorrect, or defective
terminator.

Replace broken
cablesor the missing,
incorrect, or defective
terminator.

Host cannot access unit

Host files or device
drivers not properly
installed or configured.

Check for the required
device special files.

Configure device
special files as
described in the getting
started manual that
accompanied your
software release.

Invalid Cache

See the description for
the invalid cache
symptom.

Unit(s) have lost data.

Issue the SHOW_UNIT
command.

CLEAR_ERRORS unit
lost data.

For a more detailed description of how to troubleshoot this symptom, see
Figure 4–1.

Table 4–1

Troubleshooting Table (Continued)

Symptom

Possible Cause

Investigation

Remedy