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Troubleshooting table, Table 4–1 troubleshooting table (continued), Troubleshooting table –4 – HP Array Controller HSG V8.7 Software User Manual

Page 158: E table 4–1 to

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4–4

HSG80 User’s Guide

Troubleshooting Table

Use the troubleshooting checklist that begins on page 4–2 to find a
symptom, then use this table to verify and fix the problem.

Table 4–1

Troubleshooting Table

Symptom

Possible Cause

Investigation

Remedy

Reset button not lit

No power to subsystem. Check power to

subsystem and power
supplies on controller’s
shelf.

Replace cord or AC
input power module.

Ensure that all cooling
fans are installed. If one
or more fans are
missing or all are
inoperative for more
than eight minutes, the
EMU shuts down the
subsystem.

Turn off power switch
on AC input power
module. Replace
cooling fan. Restore
power to subsystem.

Verify that the standby
power switch on the
PVA was not depressed
for more than five
seconds.

Depress the alarm
control switch on the
EMU.

Failed controller.

If the foregoing check
fails to produce a
remedy, check for OCP
LED codes.

Replace controller.

Reset button lit steadily;
other LEDs also lit.

Various

See “Operator Control
Panel LED Codes,”
page C–2.

Follow repair action.

Reset button blinking;
other LEDs also lit.

Device in error or FAIL
set on corresponding
device port with other
LEDs lit.

SHOW device FULL

Follow repair action.