Brocade Network Advisor SAN User Manual v12.1.0 - Manual (Page 1254)

Brocade Network Advisor SAN User Manual 1207
53-1002948-01
Chapter
35
Technical Support
In this chapter
• Server and client support save. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1207
• Device technical support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1211
• Upload failure data capture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1217
Server and client support save
You can use Technical Support to collect SupportSave data for the Management server and clients.
Server Support save data includes:-
• Engineering logs
• Events
• Configuration files
• Operating system-specific information
• Environment information
• Vital CPU, memory, network resources
• Agent and driver logs
• Install logs
• Core files
• Database (partial or full)
• Web Tools data
Client Support save data includes:-
• Client Log Files
• Client data model log
Capturing Server and Client support save data
To capture both server and client support save files, complete the following steps.
1. Select Monitor > Technical Support > SupportSave.
The SupportSave dialog box displays.
2. Select the Server SupportSave check box to run supportsave on the server.
3. Enter a file name for the server support save file in the File Name field.
The default file name is DCM-SS-Time_Stamp.