H3C Technologies H3C Intelligent Management Center - Manual (Page 233)

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• Crash logs and crash data
• Neighbor list
• Device asset information
• Access terminal information
• Execution results of commands
• IMC resource database and logs
You can collect different types of data specific to the network problems. For example, IMC resource
database and log information is for troubleshooting IMC failures, the device debugging and
configuration information is for troubleshooting problems that occur on the devices managed by IMC,
and the neighbor list and access terminal information is for troubleshooting network topology problems.
To configure data collection:
1. Navigate to System > Data Collection:
a. Click the System tab from the tabular navigation system on the top.
b. Click System Configuration section of the navigation tree on the left.
c. Click Data Collection under System Configuration from the navigation system on the left.
The Data Collection page appears.
The page consists of two parts, Basic Information and Data Collection Settings. In the Basic
Information section, you can configure contact information for the enterprise or company that uses
IMC, and briefly describe the problem occurred. In the Data Collection Settings section, you can
configure the data delivery options and the types of data to be collected, select devices, and set
additional information. If you are not accessing the Data Collection page for the first time, the page
displays any previously configured settings for the last data collection.
2. Configure the Basic Information area:
{
Company Name: Enter the name of the company.
{
Company Address: Enter the address of the company.
{
Telephone: Enter the telephone number of the company.
{
Email Address: Enter the email address of the company. Make sure you have configured a mail
server in IMC to forward emails. For more information about configuring a mail server, see
" Mail server settings ."
{
Administrator: Enter the administrator name of the company.
{
Version: The field is automatically populated by the version of IMC and not editable.
{
Bug Ticket No.: Enter the unique number of the bug ticket that contains the problem information.
{
Problem Description: Enter a brief description of the problem occurred. A proper description
can help technical staff to quickly locate and solve the problem.
3. Configure the data processing method in Delivery Options of the Data Collection Settings area.
• Compression File Name: Specify a compression file name. IMC compresses all collected data files
into a zip file, adds a timestamp to the file name, and saves the file to the /tmp/datacollection
directory of the IMC installation path.
• Deliver by: Select a collected data transfer mode from the list. Options include Email, FTP, SFTP and
Save to Server.
Email: Select Email to send the collected data to a specified email address. If you select this mode,
configure the following parameters:
{
Email Address: Enter the email address to which collected data is sent.