Brocade Network OS Administrator’s Guide v4.1.1 - Manual (Page 695)

To obtain the Boot PROM recovery password from your switch support provider, perform the following
steps:
1. Connect to the serial console port of the switch.
2. Manually reboot the switch.
3. When prompted to stop test or stop AutoBoot, press ESC.
NOTE
If the ESC key is not effective during reboot, turn the power off and back on, and then try again. If the
ESC key is still not effective, check the serial console cable. If the cable is connected correctly, then
the unit must be returned for service or repair.
The Boot PROM menu is displayed with the following options:
Start system. Used to reboot the system.
Recover
password. Used to generate a character string for your support provider to recover the Boot PROM
password.
ATTENTION
Use this feature only when directed by technical support personnel.
Enter
command
shell. Used to enter the command shell to reset all passwords on the system.
Checking system RAM - press any key to stop test
Checking memory address: 00100000
System RAM test terminated by keyboard
set_bootstatus: BS_LOAD_OS, platform_idx = 6
Hit ESC to stop autoboot: 0
1) Start system.
2) Recover password.
3) Enter command shell.
Option?
4. Enter 2 at the prompt. A character string is displayed, highlighted in the following example.
1) Start system.
2) Recover password.
3) Enter command shell.
Option? 2
Send the following string to Customer Support for password recovery:
/uasLR1raCqT3FToqy0ZjA==
5. Send the character string to your switch support provider to obtain a Boot PROM recovery password.
CAUTION
Do not reboot the switch at this point. Doing so will cause the password recovery string to
change.
6. As prompted, perform the appropriate steps to set the Boot PROM password if it was not set.
Recovery password is NOT set. Please set it now.
7. When prompted, enter the Recovery Password that is generated from your support provider, and
reenter it when prompted.
Enter the supplied recovery password.
Recovery Password: YnfG9DDrlFMDVkNM0RkPtg== < Supplied by your support provider
Troubleshooting procedures
Network OS Administrator’s Guide 695
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