Telephone e-mail world wide web, Txport customer service, Support from your network supplier – Verilink 9000 Series (34-00271) Product Manual User Manual
Page 38: Support from txport
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C
HAPTER
1: G
ENERAL
TXPORT
Customer
Service
TXPORT provides easy access to customer support information through a variety
of services. This section describes these services.
Support from
Your Network
Supplier
If assistance is required, contact your network supplier. Many suppliers are
authorized TXPORT service partners who are qualified to provide a variety of
services, including network planning, installation, hardware maintenance,
application training, and support services.
When you contact your network supplier for assistance, have the following
information ready:
✦
Diagnostic error messages
✦
A list of system hardware and software, including revision levels
✦
Details about recent configuration changes, if applicable
Support from
TXPORT
If you are unable to receive support from your network supplier or want to contact
us directly, TXPORT offers worldwide customer support 24 hours a day, 7 days a
week by telephone, E-mail, and World Wide Web.
Telephone
To speak directly with a TXPORT customer service representative, dial, toll free,
one of the following numbers or dial TXPORT’s local telephone number.
✦
Sales and Marketing: 888 - 4TXPORT
✦
Technical Support
:
800-285-2755
✦
Local:
256 -772 -3770
You can request sales and marketing information or pose a technical support
question about your TXPORT product with direct e-mail access.
✦
Sales and Marketing: [email protected]
✦
Technical Support:
World
Wide
Web
Access the latest networking information on TXPORT’s World Wide Web site by
entering our URL into your internet browser.
http://www.txport.com/
This service features information about TXPORT products, customer service,
technical support, latest news releases, and more.