HP Storage Essentials Enterprise Edition Software - Manual (Page 22)

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Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 700
Troubleshooting Discovery and Discovery Data Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . 701
Troubleshooting Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 702
Unable to discover Emulex host bus adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 703
CIMOM Service Not Starting After Trying to Discover Sybase or SQL Server Applications . . . 703
Configuring E-mail Notification for Discovery Data Collection . . . . . . . . . . . . . . . . . . . . . . . 703
Increasing the Time-out Period and Number of Retries for Switches in Progress . . . . . . . . . . . 704
“Connection to the Database Server Failed” Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 706
An Element is Not Listed on the Discovery Data Collection Page . . . . . . . . . . . . . . . . . . . . . 706
DCOM Unable to Communicate with Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 706
Duplicate Listings/Logs for Brocade Switches in Same Fabric . . . . . . . . . . . . . . . . . . . . . . . 707
Duplicate listings: Targets tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 707
Duplicate Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 707
Duplicate entries for the same element on the Discovery Data Collection page . . . . . . . . . . . 707
Element Logs Authentication Errors During Discovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 708
EMC Device Masking Database Does Not Appear in Topology (AIX Only). . . . . . . . . . . . . . 708
Management Server Does Not Discover Another Management Server's Database . . . . . . . . . 708
Microsoft Exchange Drive Shown as a Local Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 708
Unable to Discover Microsoft Exchange Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 708
Nonexistent Oracle Instance Is Displayed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 708
Requirements for Discovering Oracle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 708
Do Not Run Overlapping Discovery Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 709
"This storage system uses unsupported firmware.
ManagementClassName: class_name" Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 709
Troubleshooting Topology Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 709
About the Topology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 710
Undiscovered Hosts Display as Storage Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 712
Solaris Machines Appear to Have Extra QLogic HBAs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 713
No Stitching for Brocade Switches with Firmware 3.2.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . 713
Link Between a Brocade Switch and a Host Disappears from the Topology . . . . . . . . . . . . . . 713
Incorrect Topology Sometimes Displayed for CNT Switches . . . . . . . . . . . . . . . . . . . . . . . . 713
Unable to See Path Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 713
Device Locking Mechanism for Brocade Element Manager Query/Reconfiguration . . . . . . . . 713
A Discovered Sun StorEdge A5000 JBOD Does Not Display Its WWN Properly . . . . . . . . . . 714
Sun 6920 Storage Systems: “ReplicatorSQLException: Database create error”
During Discovery Data Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 714
Mirrored Volumes Cannot Be Provisioned on Sun 6920 Storage Systems . . . . . . . . . . . . . . . 714
Unable to Monitor McDATA Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 714
Unable to Detect a Host Bus Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 714
Navigation Tab Displays Removed Drives as Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . 715
Unable to Obtain Information from a CLARiiON Storage System . . . . . . . . . . . . . . . . . . . . . 715
Discovery Fails Too Slowly for a Nonexistent IP Address. . . . . . . . . . . . . . . . . . . . . . . . . . . 715
“CIM_ERR_FAILED” Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 716
Re-establishing Communication with EFCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 716
CIM_ERR_FAILED When Trying to Activate a Zone Set Using McDATA SWAPI . . . . . . . . . . . 717
Communicating with HiCommand Device Manager Over SSL . . . . . . . . . . . . . . . . . . . . . . . 718
Unable to Discover a UNIX Host Because of DNS or Routing Issues . . . . . . . . . . . . . . . . . . . 718