Pitney Bowes MapInfo Professional - Manual (Page 27)

• Use the Index feature to find a topic quickly. Type the first few letters of the word you are looking for.
The index entry that most closely matches your entry is highlighted. Click the index entry you want to
display.
• Use the Favorites tab to collect and store topics you want to refer to frequently.
• Context-Sensitive Feature: Press the F1 key to receive more information on any menu command or
dialog box. The Help window for that item displays.
• Quick Access to the publications web site: Click the underlined Pitney Bowes Software Inc. name at
the bottom of each topic page to go to the Pitney Bowes Software Inc. web site. From here you have
access to product information, upcoming events, tech tips, and a complete set of documentation.
MapBasic Available Free of Charge on the Web
The MapBasic development environment is a free download available from www.mapinfo.com . To get
your copy, go to www.mapinfo.com/mapbasic . There is also information there about building custom
applications and integrating MapInfo Professional into your application using the MapBasic development
environment. For additional SDK development environments, go to
www.mapinfo.com/mapxtreme .
To obtain your free copy of MapBasic and access other resources to enhance your use of MapInfo
Professional, you need to register on the Pitney Bowes Software Inc. site before accessing this download
page.
Getting Technical Support
Pitney Bowes Software Inc. offers a free support period on all new software purchases and upgrades,
so you can be productive from the start. Once the free period ends, Pitney Bowes Software Inc. offers
a broad selection of extended support services for individual, business, and corporate users.
Technical Support is here to help you, and your call is important. This section lists the information you
need to provide when you call your local support center. It also explains some of the technical support
procedures so that you will know what to expect about the handling and resolution of your particular
issue.
Please remember to include your serial number, partner number or contract number when contacting
Technical Support.
Contacting Technical Support
Full technical support for MapInfo Professional is provided for the currently shipping version plus the two
previous versions.
To use Technical Support, you must register your product. This can be done very easily during installation
or anytime during normal business hours by contacting Customer Service directly.
Technical Support Contact Information
Extended support options are available at each of our technical support centers in the Americas,
Europe/Middle East/Africa, and Asia-Pacific regions.
To contact the office nearest you, on the Support menu point to Contact Support, or go to our website
at
www.mapinfo.com/support .
Technical Support Online Case Management System
The Technical Support Online Case Management system is another way to log and manage cases with
our Technical Support center. You must register yourself the first time you access this site if you do not
already have a user ID.
http://go.pbinsight.com/online-case-management
27 MapInfo Professional User Guide
Chapter 1: Introduction