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Promise Technology 2-Year Extended Warranty for VessR2000 RAID Head User Manual

Page 678

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651

Product Manual

Troubleshooting

Reported

Event

Corrective Action

Fibre Channel

Fibre Channel controller has detected bus

reset

If this message appears repeatedly, contact

Tech Support.

Fibre Channel controller has received a

“LUN reset” command.

No action is required.

Fibre Channel controller has encountered

a fatal error

Restart the Vess. If this message appears

repeatedly, contact Tech Support.

Fibre Channel link is up

No action is required.

Fibre Channel link is down
Fibre Channel controller settings have

changed

Firmware Update

Firmware update is started

No action is required.

Firmware update is complete
Firmware update is fail

Try the update again. If this message repeats,

contact Tech Support.

Back-end expander firmware upgrade is

started

No action is required.

Back-end expander firmware upgrade is

completed

Back-end expander firmware upgrade

failed

Try the update again. If this message repeats,

contact Tech Support.

Front-end expander firmware upgrade is

started

No action is required.

Front-end expander firmware upgrade is

completed

Front-end expander firmware upgrade

failed

Try the update again. If this message repeats,

contact Tech Support.

Reported

Event

Corrective Action

Host Interface

Host interface controller has detected bus

reset

If this message appears repeatedly, contact

Tech Support.

Host interface controller has encountered

an unrecoverable error

Restart the Vess. If this message appears

repeatedly, contact Tech Support.

Host interface controller has received an

“abort task” command.

No action is required.

Host interface controller has received an

“abort task set” command.
Host interface controller has received a

“clear ACA” command.

If this message appears repeatedly, contact

Tech Support.

Host interface controller has received a

“clear task set” command.

No action is required.

Host interface controller has received a

“LUN reset” command.