Promise Technology 2-Year Extended Warranty for VessR2000 RAID Head - Manual (Page 672)

645
Product Manual Troubleshooting
Reported Event Corrective Action
Blade Server
Blade Server Inserted
No action is required.
Blade Server Removed
Cache
Not available Contact Tech Support.
Controller
The controller parameter(s) are changed
by user
No action is required.
The controller is reset by Watch Dog
timer
Result of a firmware update. If the condition
persists, replace the controller.
The controller has new crash information Contact Tech Support.
The controller’s heart beat has started
No action is required.
The controller’s heart beat has stopped
The partner controller’s heart beat has
started
The partner controller’s heart beat has
stopped
The partner controller’s heart beat has
skipped
The controller’s main scheduler has
frozen
Contact Tech Support if the condition
persists.
Controller has entered maintenance mode
since configured physical disk seen by
partner controller is not seen here
Verify that all SATA drives have an SAS-to-
SATA adapter installed.
Controller has entered maintenance mode
due to mismatch of physical disks types
Check and correct SAS cabling and
connections as needed.
Controller has entered maintenance mode
due to mismatch of physical disk WWN
Update to the latest firmware. If the condition
persists, replace the controller.
Controller has entered maintenance mode
due to mismatch of SATA Disks
Check and correct data cabling and
connections as needed.
Controller has entered maintenance mode
due to mismatch of Disk IDs
Controller has entered maintenance mode
since no physical disks are seen as seen
by Partner controller