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Controller – Promise Technology 2-Year Extended Warranty for VessR2000 RAID Head User Manual

Page 673

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646

Vess

R2000

Series

Product

Manual

Promise

Technologies

Reported

Event

Corrective Action

Controller

Controller is started

No action is required.

Controller is set to Active Mode
Controller is set to Standby Mode
Controller Failed Over as partner is

removed

Verify that the partner controller is properly

installed and all cables are connected.

Controller Failed Over as heart beat

stopped
Controller Firmware mismatch with that of

the partner controller

Auto Firmware synchronization upgrades

or downgrades the firmware.

Controller set to Maintenance Mode

because of hardware mismatch with

partner (controller)

Compare controller types and amount of

memory installed. Correct or update as

needed.

Controller set to Maintenance Mode

because of firmware mismatch with

partner controller

Update this controller to the same firmware

version as the partner controller.

Controller set to Maintenance Mode

because Firmware is flashing in the

partner controller

Exit out of Maintenance mode after

firmware flashing is complete.

Controller set to Maintenance Mode

because of flash image version mismatch

with partner (controller)

Update this controller to the same flash

image version as the partner controller.

Controller has been set to Maintenance

mode because there is a mismatch in the

Controller Model or Hardware version with

that of the partner controller

Replace this controller with the same

Model and Hardware version as the partner

controller.