Promise Technology 2-Year Extended Warranty for VessR2000 RAID Head - Manual (Page 664)

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Product Manual Troubleshooting
c
onnectIon
P
RoBleMS
Connection problems include:
• “Serial Connections” (below)
• “Network Connections” on page 638
• “Fibre Channel Connections” on page 639
• “SAS Connections” on page 639
• “Browser Does Not Connect to WebPAM PROe” on page 641
Connection problems cause a majority of failures in almost any electrical system. While the installation of the
cables and components was correct, they don’t function properly, or at all, because:
• A connector is dirty or corroded
• A connector is loose or damaged
• A cable looks OK outside but has an open circuit inside
• The wrong cable was used
The Vess R2000 ship s with a full set of new cables, as required for each specific model. Be sure to use these components
because: 1.) They are the proper ones for your RAID subsystem, 2.) They are in brand-new condition, and 3.)
You paid for them with the purchase of your subsystem.
s
eriAl
c
OnnectiOns
Vess uses a serial connection for the command line interface (CLI). After you set the IP address, you can access
the CLI through a network connection, also. Normally, users prefer WebPAM PROe because of its graphic user
interface. But the CLI can do the same jobs. And it works when your network connection is down.
For Vess, you must use the CLI to set the Management Port IP address in order for WebPAM PROe to connect
with it. See “Making a Serial Connection” on page 298 and “Setting-up the Serial Connection” on page 66 for
more information on making the connection. This issue is discussed further under Network Connections, below.
The CLI controls and manages but does not move data. The CLI communicates through a RJ11-to-DB9 serial
data cable, supplied with the Vess. You may choose not use the CLI often and want to disconnect and store the
cable. Consider leaving it connected, so you know where it is the next time you need it.