HP Storage Essentials NAS Manager Software - Manual (Page 643)

Storage Essentials 5.00.01 User Guide 613
change the number of retries to five for a McDATA switch, set the
cimom.McData.Snmp.Retries properties as shown in the following example:
cimom.McData.Snmp.Retries=5
9. When you are done, click Save.
10. Restart the service for the management server for your changes to take effect.
While AppStorManager is restarting, users are not able to access the management server. The
AppStorManager service must be running for the management server to monitor elements.
“Connection to the Database Server Failed” Error
If you received an error message resembling the following after getting all element details, verify
that the database instance is running:
The connection to the database server failed. Check that the Oracle instance
'OIQ3 on host '192.168.1.162:1521 is running correctly and has the
management software for Oracle installed correctly.
Assume you received the error message listed above. You would want to verify the following:
• Oracle instance OIQ3 on host 192.168.1.162 port 1521 is running.
• The management software for Oracle is installed on the server running the Oracle instance. One
of the installation's tasks is to create an APPIQ_USER user account with enough privileges for the
software to view statistics from the database.
Once you have verified the items listed above, run Discovery Data Collection/Get Details again. If
you continue to see the error message, contact customer support.
DCOM Unable to Communicate with Computer
Sometimes the following error message appears in the event log of the management server when
the software is monitoring a Brocade switch:
DCOM was unable to communicate with the computer 192.168.10.21 using any of
the configured protocols
where 192.168.10.21 is the IP address of the Brocade switch.
Ignore this error message.
Table 138 Retry Properties
Switch Property
McDATA/Connectrix
discovered through SNMP cimom.McData.Snmp.Retries
Cisco
cimom.Cisco.Snmp.Retries
Other switches discovered
through SNMP:
• Sun StorEdge
• QLogic
cimom.snmp.switch.retries