HP Storage Essentials NAS Manager Software - Manual (Page 374)

Provisioning Manager 344
Unable to Provision When HDS CruiseControl Is Enabled
When HDS CruiseControl is enabled on an HDS array, such as an HDS Lightning 9980V, you are
unable to do provisioning. You might also receive the following error message:
An error was encountered during this operation. Some of the operation may have been applied to
the storage subsystem. A refresh of the storage subsystem is recommended. "The LDEV is HIHSM
reserved; cannot be used in a LUSE".
To use the Provisioning tool, disable HDS CruiseControl. Refer to the HDS CruiseControl product
documentation for more information.
Increasing the Wait Time for the Management Server
By default, the management server waits 20 minutes for a response from HiCommand Device
Manager after sending a provisioning command. If the management server does not receive a
response from HiCommand Device Manager after 20 minutes, the management server assumes the
provisioning command did not go through. It then tries to contact HiCommand Device Manager
again while the previous command is still proceeding. After two retries, the management server
stops attempting to contact HiCommand Device Manager.
For example, assume you initiated a provisioning command to add the HSG. The management
server waits 20 minutes for a response. If it receives no response during the time, it sends another
“Add” command and waits 20 minutes for a response. If no response is received, it sends another
command. After the second retry, the management server stops attempting to contact HiCommand
Device Manager. Multiple HSGs with the same configuration of LUNs and Worldwide Names
(WWNs) were created when the management server attempted to contact HiCommand Device
Manager.
The management server has a similar behavior when a delete command is initiated. It sends the
delete command to HiCommand Device Manager, waits 20 minutes, and sends another delete
command if it receives no response. The command tries to delete the same HSG, but the target HSG
is deleted after the first command is completed. The second command returns an error.
If you need more time for HiCommand Device Manager to respond, you can increase the amount of
time the management server waits, by modifying the
cimom.provider.hds.ProvisioningTimeout property as described in the following steps:
1. Select Options > Storage Essentials > Manage Product Health. Then, click
Advanced in the Disk Space tree on the management server.
2. Click Show Default Properties at the bottom of the page.
3. Copy the following text.
cimom.provider.hds.ProvisioningTimeout
4. Return to the Advanced page (Options > Storage Essentials > Manage Product
Health. Then, click Advanced in the Disk Space tree).
5. Paste the copied text into the Custom Properties field. How you paste the text depends on
your Web browser. If you are using Microsoft Explorer or Netscape Navigator, right-click the
field and select Paste.
6. Make your changes in the Custom Properties field. Change the value of the
cimom.provider.hds.ProvisioningTimeout property. The value is in milliseconds. For