Contact information, Troubleshooting – Luminex 100 IS Version 2.2 User Manual
Page 232

Luminex 100 IS User Manual Version 2.2
x
MAP Technology
C - 6
PN 89-00002-00-069 Rev. A
Regularly, as required. Replace the sheath fluid as required.
Weekly. Visually inspect the Luminex SD system and its
connections for leaks. If you see a leak, turn off the power to the
Luminex SD system and contact Luminex Corporation.
Monthly. Turn off the power to the Luminex SD system. Clean the
exterior surfaces by wiping with mild germicidal detergent, followed
by a 10% bleach solution. Use glass cleaner and a soft cloth to clean
the reservoir window.
Troubleshooting
If the empty bulk sheath fluid container is not replaced and the
system continues to operate, the Luminex SD system eventually
vents pressure to prevent air from being introduced into the Luminex
100 analyzer. This may interrupt a sample and prevent further
samples from being collected.
Filter. If the filter attached to the sheath intake line becomes clogged
from extended use, an alarm will sound even though the bulk sheath
container is not empty. If this happens, contact Luminex customer
service for a replacement filter.
Malfunction. If the alarm sounds even though the bulk sheath
container has fluid and the sheath filter is in good condition, the
system is reporting a malfunction. If this happens, please call
Customer Support.
Draining the Sheath Delivery system reservoir. If you need
to ship the Luminex SD system back to Luminex Corporation, drain
the reservoir before you pack the system. Call Customer Support for
additional information.
Contact Information
Toll free customer assistance is available to users in the U.S. and
Canada by calling 1-877-785-BEAD (2323) between the hours of
7:00 a.m. and 7:00 p.m. Central Time, Monday through Friday.
Users outside of the U.S. and Canada can call us at +1 512-381-4397
between the hours of 7:00 a.m. and 7:00 p.m. Central Time, Monday
through Friday. Inquiries may also be sent by email to
[email protected].