HP Storage Essentials NAS Manager Software - Manual (Page 728)

Troubleshooting 696
“mailbox command 17 failure status FFF7” Message
If one or more of your Microsoft Windows hosts are using an Emulex HBA driver, you may see the
following message in Windows Event Viewer:
“mailbox command 17 failure status FFF7”
This message can be safely ignored. The HBAAPI is being used to access data in the FLASH
memory of the adapter that does not exist and this is causing the event to be logged. This issue has
been seen with version 5.2.2 of the driver.
”Process Has an Exclusive Lock” Message
You will receive a message resembling the one shown below if a process has already locked the
EMC Symmetrix storage system and you attempt a process that requires a lock on the Symmetrix
storage system. The Symmetrix storage system can become locked for many reasons. For example,
the storage system becomes locked when it performs LUN mapping, LUN masking or Discovery
Data Collection/Get Details. The Symmetrix storage system may also remain locked after a
provisioning operation has failed.
“SYMAPI routine SymDevMaskSessionStart failed with error code 188: The operation failed
because another process has an exclusive lock on the local Symmetrix.”
Any host NA The Unmounted Volume field under Capacity Summary automatically
displays 0 MB if you discovered the host but not the storage system
connected to it. This may occur if you did not enter the IP address of
the storage system when performing discovery and/or your license
does not allow you to discover a particular storage system. See the
Supported Elements section in the “List of Features” to determine
which storage systems you can discover. The “List of Features” is
accessible from the Documentation Center (Help > Documentation
Center
in Storage Essentials).
IBM
Storage
Systems
Subsystem
Device Driver
(SDD) or
MPIO (Multi
Pathing IO)
If you discovery an IBM storage system without SDD, incorrect
stitching is displayed in System Manager for the storage system. You
are shown only one path if the storage system is using MPIO instead
of SDD.
Table 146 Known Device Issues (continued)
Device Software Description