HP Storage Essentials NAS Manager Software - Manual (Page 715)

Storage Essentials 5.1 User Guide 683
*The CIM Extension for Microsoft Windows enhances Windows Management Instrumentation
(WMI) so that it can gather information from host bus adapters and make the information available
to management server.
IMPORTANT: One way to determine what is happening is to look at the log messages during
discovery and getting element details. See ” Viewing Log Messages ” on page 60 for more
information.
Undiscovered Hosts Display as Storage Systems
On rare occasions, the management server displays undiscovered hosts as storage systems in
System Manager. To resolve this issue, provide the host’s world wide name (WWN) as described in
the following steps:
1. Determine the host’s WWN. This information is available on the IEEE Standards Association
web site at http://standards.ieee.org/regauth/oui/oui.txt.
2. Click Options > Storage Essentials > Manage Product Health. Then, click Advanced in
the Disk Space tree.
3. Click Show Default Properties at the bottom of the page.
4. Copy the following property:
#hostPortWWNs=
5. Return to the Advanced page (Options > Storage Essentials > Manage Product Health.
Then, click Advanced in the Disk Space tree).
6. Paste the copied text into the Custom Properties field.
When discovering a
Windows-based host, the
correct IP address is entered,
but the host does not appear in
the topology.
The following can be seen on
the host:
• *In Windows Event
Manager the
WinMgmt.exe process is
not running. This process
starts WMI.
• In the Windows Event Log,
DCOM error messages are
shown.
An invalid user account was
entered
Enter a valid user account that
has administrative privileges so
it can start WMI.
Table 145 Troubleshooting Discovery and Discovery Data Collection/Get Details (continued)
Scenario Description What to do