HP Storage Essentials NAS Manager Software - Manual (Page 285)

Storage Essentials 5.1 User Guide 253
IMPORTANT: Do not change any Database Password manually or from the command line. If a
password is changed manually, DB-Admin tool will not work and export, import, rman backup will
start failing. See ” Changing the Password of System Accounts ” on page 244 for information about
changing database passwords.
How to change the Database Password for APPIQ_USER account on Managed Database
Application:
To discover and manage the database application from management server, APPIQ_USER
(GLOBAL) account is used. On all the managed applications the APPIQ_USER account with the
default password of “password” was created when you configured the management server before
you discovered the database application.
You can change the password for the APPIQ_USER account but this should done for all database
applications. See ” Changing the Password for the Managed Database Account ” on page 143.
For example: If the management server is managing two Oracle and two Sybase database
applications, ask the database administrator to change the password for APPIQ_USER on all the
Oracle and Sybase managed databases to a single password. Then, change the password for
APPIQ_USER on the management server as described in ” Changing the Password for the Managed
Database Account ” on page 143.
Troubleshooting Listener and Database Connection Problems
If there is any connection problem from management server or you see a JBoss connection problem
in appiq.log, first verify that the listener and database are running:
Checking Listener Status:
If you are not able to start the listener contact technical support with the error message and network
files (tnsnames.ora,listener.ora) from the following directory:
Microsoft Windows :
%ORA_HOME%\network\admin\listener.ora
UNIX systems :
$ORACLE_HOME/network/admin/listener.ora
• On Windows:
• From the command line:
lsnrctl status
This will show you the status of listener. If the listener is not up try to start as:
lsnrctl start
• From the Database Admin Utility. See ” Checking the Database and Listener Status ” on
page 243.
• UNIX systems : From command line su – oracle and as a Oracle user
• From the command line:
lsnrctl status