IAI America REXT - Manual (Page 12)

Warranty
Warranty
(1) Warranty Period
One of the following periods, whichever is shorter:
18 months after shipment from our factory
12 months after delivery to a specified location
(2) Scope of Warranty
Our products are covered by warranty when all of the following conditions are met. Faulty products covered by
warranty will be replaced or repaired free of charge:
1) The breakdown or problem in question pertains to our product as delivered by us or our authorized dealer.
2) The breakdown or problem in question occurred during the warranty period.
3) The breakdown or problem in question occurred while the product was in use for an appropriate purpose under
the conditions and environment of use specified in the operation manual and catalog.
4) The breakdown or problem in question was caused by a specification defect or problem, or by the poor quality of
our product.
[1] Anything other than our product
[2] Modification or repair performed by a party other than us (unless we have approved such modification or repair)
[3] Anything that could not be easily predicted with the level of science and technology available at the time
of shipment from our company
[4] A natural disaster, man-made disaster, incident or accident for which we are not liable
[5] Natural fading of paint or other symptoms of aging
[6] Wear, depletion or other expected result of use
[7] Operation noise, vibration or other subjective sensation not affecting function or maintenance
(6) Other Items Excluded from Warranty
The price of the product delivered to you does not include expenses associated with programming, the dispatch of
engineers, etc. Accordingly, a separate fee will be charged in the following cases even during the warranty period:
[1] Guidance for installation/adjustment and witnessing of test operation
[2] Maintenance and inspection
[3] Technical guidance and education on operating/wiring methods, etc.
[4] Technical guidance and education on programming and other items related to programs
[1] Medical equipment pertaining to maintenance or management of human life or health
[2] A mechanism or mechanical equipment intended to move or transport people (such as a vehicle, railway
facility or aviation facility)
[3] Important safety parts of mechanical equipment (such as safety devices)
[4] Equipment used to handle cultural assets, art or other irreplaceable items
(3) Honoring the Warranty
As a rule, the product must be brought to us for repair under warranty.
Note that the warranty only covers our product as delivered and that any secondary loss arising from a breakdown of our
product is excluded from the scope of warranty.
Note that breakdowns due to any of the following reasons are excluded from the scope of warranty:
(4) Limited Liability
1) We shall assume no liability for any special damage, consequential loss or passive loss such as a loss of expected
profit arising from or in connection with our product.
2) We shall not be liable for any program or control method created by the customer to operate our product or for the
result of such program or control method.
(5) Conditions of Conformance with Applicable Standards/Regulations, Etc., and Applications
1) If our product is combined with another product or any system, device, etc., used by the customer, the customer
must first check the applicable standards, regulations and/or rules. The customer is also responsible for confirming
that such combination with our product conforms to the applicable standards, etc. In such a case we will not be liable
for the conformance of our product with the applicable standards, etc.
2) Our product is for general industrial use. It is not intended or designed for the applications specified below, which
require a high level of safety. Accordingly, as a rule our product cannot be used in these applications. Contact us
if you must use our product for any of these applications:
3) Contact us at the earliest opportunity if our product is to be used in any condition or environment that differs from
what is specified in the catalog or operation manual.
(5) Conditions of Conformance with Applicable Standards/Regulations, Etc.,
and Applications
(1) If our product is combined with another product or any system, device, etc., used by the customer,
the customer must first check the applicable standards, regulations and/or rules. The customer is also
responsible for confirming that such combination with our product conforms to the applicable
standards, etc. In such a case we will not be liable for the conformance of our product with the
applicable standards, etc.
(2) Our product is for general industrial use. It is not intended or designed for the applications specified
below, which require a high level of safety. Accordingly, as a rule our product cannot be used in these
applications. Contact us if you must use our product for any of these applications:
[1] Medical equipment pertaining to maintenance or management of human life or health
[2] A mechanism or mechanical equipment intended to move or transport people (such as a
vehicle, railway facility or aviation facility)
[3] Important safety parts of mechanical equipment (such as safety devices)
[4] Equipment used to handle cultural assets, art or other irreplaceable items
(3) Contact us at the earliest opportunity if our product is to be used in any condition or environment that
differs from what is specified in the catalog or operation manual.
(6) Other Items Excluded from Warranty
The price of the product delivered to you does not include expenses associated with programming, the
dispatch of engineers, etc. Accordingly, a separate fee will be charged in the following cases even during
the warranty period:
[1] Guidance for installation/adjustment and witnessing of test operation
[2] Maintenance and inspection
[3] Technical guidance and education on operating/wiring methods, etc.
[4] Technical guidance and education on programming and other items related to programs
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