Before calling for troubleshooting information – Toshiba Magnia 3030 User Manual

Page 207

Troubleshooting

Before Calling for Troubleshooting Information

189

Before Calling for Troubleshooting Information

If you cannot solve the problem yourself, confirm and record the following
information before contacting Toshiba Technical Support:

Product name and model number of the server

Serial number of the server

List of hardware and software components installed in the server

Brief statement of the trouble

Frequency of occurrence of the trouble

Environment where the trouble occurred

Method of simulating the trouble