HP StoreEver ESL G3 Tape Libraries - Manual (Page 230)

Closing Individual Events
To transition an event to the Closed state, perform the following steps:
1. Make sure that the Event Details dialog box displays information for the open event that you want
to close. See
Displaying Event Lists and Viewing Event Details .
2. Click Close Event.
The event’s state changes to Closed. If the library is able to do so, it automatically transitions the
closed event to the Verified state.
NOTE:
If the identical issue occurs again within 30 minutes after the event transitions to the Closed or
Verified state, the library reopens the event and increments the event duplicate count.
Events that are in the Closed or Verified state for more than 30 minutes cannot be reopened. In
this case, if the identical problem occurs again, the library creates a new event.
Closing Multiple Events
You can use this method when you have many events relating to the same issue, for example, when
you have many drives in a library or many tape alerts.
To transition multiple events to the Closed state, do the following:
1. On the Event List dialog box, select each event you want to close by clicking the check box.
See
Displaying Event Lists and Viewing Event Details .
2. Click Close Events.
3. In the Attention message box, click Yes to confirm that you want to close multiple events.
The event state changes to Closed. If the library is able to do so, it automatically transitions the
closed events to the Verified state.
Generating the Events Report
The Events Report lets you see how many events occurred in a particular time period. You can choose
to group events by subsystem, module, or FRU, and the results can be presented as a rollup summary
or as a trend so you can see if the number of issues is increasing or decreasing over time. Also, the
report results can be presented in different chart formats, such as bar graphs or pie charts.
After generating a report, you can print it or save it as a PDF file. In addition, you can save a set of
report criteria as a template for reports you frequently generate.
Specifying Events Report Criteria
To generate the Events Report, first specify the report criteria, and then view the report.
1. Log on as an administrator.
2. On the menu bar, click Tools > Reports > Events.
The Report Criteria dialog box appears.
Troubleshooting your Library 230