8 troubleshooting your library, Is the access door closed, Is a cartridge or drive having problems – HP StoreEver ESL G3 Tape Libraries User Manual
Page 211: How does the library report issues, 211 is a cartridge or drive having problems, 211 how does the library report issues, Chapter 8
8 Troubleshooting your Library
This chapter describes how the library informs you of issues that it detects within its subsystems. It also
provides information about working with events to resolve issues, running verifications tests to check
whether the issues have been resolved, interpreting LEDs, and accessing Online Help.
Is the access door closed?
Library operations are taken offline when the access door is opened. If library operations have stopped,
check whether the access door is shut and the Robotics Enabled indicator is solid green.
Is a cartridge or drive having problems?
Cartridges can become old and less dependable. If you experience problems reading, writing, or
otherwise using a cartridge, try the following:
•
Use the Monitor > Media command to determine the number of mounts for the cartridge, then
compare that number to other cartridges in the system. If the cartridge has been used excessively,
replace it with a new cartridge.
•
Ask an administrator to put the cartridge in a different drive, then use the Tools > Drives command
to check the error count. If the error count continues to increase, replace the old cartridge with a
new cartridge.
•
If you have received a message about read/write failures, copy the data from the failing cartridge
and replace it with a new cartridge.
Use TapeAssure in Command View TL, version 2.8 or later, to pinpoint the problem. (Command
View TL requires a per-library license.) TapeAssure provides information about cartridges and
drives, including quality, performance, life, and configuration. HP's TapeAssure Analysis Template
can also be used to graph and analyze a variety of statistics over time.
For more information about TapeAssure, refer to HP StorageWorks Interface Manager and Com-
mand View for Tape Libraries Version User Guide at
.
How Does the Library Report Issues?
The library has advanced problem detection, reporting, and notification functionality. The library has
many processors and sensors that monitor conditions and operations, such as temperatures, voltages,
current, calibrations, and firmware versions.
The first indication of issues is the status indicator on the indicator panel, as shown in
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