HP StoreEver ESL G3 Tape Libraries User Manual
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page that provides a detailed description of the issue and its possible causes. The repair page also
provides corrective actions that you or a CSE can perform.
To use an event to determine an issue and its cause, you can perform the following general steps:
1.
Display a list of events. See
2.
View the details for the appropriate event. See
3.
View the reports that are associated with this event. See
4.
View the event repair page. See
Where did the issue occur in the library?
The Status Group field on the Details tab of the Event Details dialog box indicates the library subsystem
that caused the event. For more information about the Details tab, see
.
The FRU ID field on the Report tab of the Event Details dialog box indicates the type of FRU that is
affected. The FRU Instance field indicates the specific FRU by its location in the library. For more
information about the Report tab, see
.
When did the issue first occur?
The Posted field on the Details tab of the Event Details dialog box indicates the date and time on
which the library first reported the issue and created an event for it. For more information about the
Details tab, see
.
Has the issue occurred repeatedly?
The Duplicates field on the Details tab of the Event Details dialog box indicates how many times the
library has reported the same issue while the event has been open.
In addition, you can determine whether the same issue has occurred and been resolved in the past.
The FRU History List area on the Details tab lists events that have been opened for the same FRU in
the past, but have been resolved and are now in the Closed or Verified state. By selecting a history
event and then clicking Show, you can investigate the event history of a particular FRU. For more
information about the Details tab and viewing history events, see
Has the FRU been replaced before?
You can determine whether a specific FRU has been replaced in the past by examining the FRU SN
field on the Details tab of the Event Details dialog box for the open event and the history events.
Because the history events associated with an open event are for the same specific instance of a FRU,
and because a FRU instance is identified by its location in the library, the FRU serial number, which
is uniquely assigned to each FRU, will change if the unit has been replaced in the past. For more
information about the Details tab and viewing history events, see
How do I resolve the issue?
The repair page provides comprehensive procedures for resolving the issue. Both user and CSE
procedures are provided. When the procedures require a CSE to perform them, contact technical
support. For more information, see
How can I know whether the issue is resolved?
Some issues require you to determine whether they are resolved and others the library will detect
automatically.
•
In some cases, the library can automatically detect that an issue is resolved (for example, an open
door that is now shut). For these, the library automatically transitions the event to the Verified state.
•
In other cases, the library cannot automatically detect that an issue is resolved (for example, a
faulty tape cartridge). You must determine whether the issue is resolved by running a verification
test or, if an applicable test does not exist, by following the repair page instructions.
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