Working with events, Event guidelines – HP StoreEver ESL G3 Tape Libraries User Manual
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to a more severe level. The library does not send one when an event severity level becomes less
severe.
To set up e-mail addresses to receive notifications, see
and
The subject line of the e-mail notification indicates ESLG3, the library serial number, and the severity
level of the event. The body of the message states that the library sent the message automatically. The
message body also includes the following information, which provides details about the event and
library conditions at the time of the event:
•
Event summary
•
Event details, including status information
•
Firmware versions, including MCB, RCU, CMB, and drive
•
Physical library configuration
•
Library states, such as physical library online or offline, partitions online or offline, or robotics
enabled or disabled
•
Time stamps of recent activity
•
Report summary
•
Report details for the event
The notification also includes a repair page attachment. This page provides a problem description
and corrective actions you or a customer service engineer (CSE) can perform. For more information
about repair pages, see
NOTE:
A notification e-mail contains helpful information about an event and how to resolve it. However, the
notification represents a condition that existed at a certain time in the past. The notification might not
reflect the current situation. The notification indicates a specific event ID, so you should find and
examine that specific event in the LMC. The event reflects the real-time status of the issue. For more
information about accessing events, see
Working with Events
Events are your primary troubleshooting tool when you experience problems with the library. A event
provides details and reports about the issue and library conditions at the time of the event. It also
provides guidance on how to resolve the issue. If you are an administrator or a service representative,
you can access the events through the LMC. This section explains how to display event lists, view
event and report details, view repair pages, and resolve and close events.
Event Guidelines
To help you quickly troubleshoot an issue by using events, read the following guidelines.
What is the issue and its cause?
You became aware of a library issue because either the library sent an e-mail notification; an LMC
system status button indicated a subsystem status of Warning, Degraded, or Failed; or a
backup/archive software application indicated a problem.
Events include details about the issue and library conditions at the time of the event. They also include
reports, any history events that the library has created in the past for the same FRU, and a repair
Troubleshooting your Library
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