Triton Isis - Manual (Page 307)

June 2004 Isis® Sonar User's Manual, Volume 1 293
Isis can easily interface to any towfish telemetry or navigation system
through a serial port (see Chapter 4 and Appendix D). Should you need
support, however, Triton Elics will generally provide assistance at no
charge. Parallel interfaces are much more involved and cannot be
completed without additional software from Triton Elics. Engineering support
is billed at standard billing rates for all work on parallel navigation interfaces.
12.5.2 Technical Support Calls
You may call Triton Elics for service support during warranty and extended
maintenance periods. However, this service is not intended in any way to
replace the use of the Isis User’s Manual as a reference. When you need to
call during warranty and extended maintenance periods, please follow these
guidelines:
1. Prepare information to be shared with a Triton Elics engineer:
• Select About Isis from the Help menu and write down the Isis
software version number that is displayed (not the version typed
in the User Manual).
• Be ready to provide a complete phone number where you can
be reached (including country code, Marisat number, etc.). If the
local marine operator or high seas operator is to be used, write
down your latitude and longitude.
• In preparing notes, please write down not only the general
description of the problem but also the exact error message or
error code number.
• When calling Triton Elics, have this user’s manual nearby since,
in most cases, our engineer will direct you to applicable sections
or drawings.
2. Call Triton Elics at (831) 722-7373. Regardless of the day of the week or
time of day, you can reach us at that number.
• Please do not call individual engineers directly since this
circumvents our maintenance records and causes confusion
when parts are returned for warranty service.
• If no one is in the office, our answering machine will take your
call. The recording will provide you with a second phone number
of the currently assigned technical support engineer who can
help you. Just in case you have difficulty reaching this individual,
Chapter 12: Maintenance and Troubleshooting