3 solutions to some common problems – Triton Isis User Manual
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June 2004 Isis® Sonar User's Manual, Volume1
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You will need to remove the old version of the software before you will be
permitted to install the new version. To do so, enable the Remove button in the
dialog box and click Next. You can then install the new version by rerunning
setup.exe
. As noted above, some items are deliberately not removed during the
uninstall process; doing so can cause problems. If necessary, manually delete
the \TEIdlls folder, but only do this if you are going to re-install all TEI
applications.
Important Note:
The Windows Installer will fail to uninstall the software if the
operating system has been upgraded from (for example) Windows 98 to
Windows 2000 after the TEI applications were installed. If you want to upgrade
your operating system, uninstall the TEI programs first, and then re-install the TEI
programs after the upgrade.
2.3 Solutions to Some Common Problems
Problem
: After about five minutes the installation does not complete and the
Windows desktop does not return.
Solution
: Try again after using to shut the system
down and restart. The problem can be caused by applications
running in the background or not being shut down before running the
installation.
Problem
: Under NT/98 the installation may fail after the first re-boot, with a
message that it cannot locate the file setup.exe.
Solution
: This can occur if the CD ROM drive is slow getting started after the
first reboot. Just use Explorer to double-click on setup.exe again,
and the installation will proceed normally.
Problem
: There is insufficient space on the C: drive, even though D: (or
another) drive has been chosen to install the programs.
Solution
: Under Windows 95, 98 and NT, the Windows Installer needs to build
the complete Installer Engine and files on the C: drive. The file can
be as large as 250 MB for a full installation. Windows 2000 will
require much less space, since the operating system includes the
Installer Engine.
Problem
: After the Installation completes, you see the message, “The dynamic
link library map.dll could not be found in the specified path” when the
program is started.
Chapter 2: Getting Started with Isis Software