Grass Valley iControl V.6.02 - Manual (Page 178)

Logs
Escalating an incident
168
2. Enter a comment, such as a description of the incident or other relevant information.
3. Click OK.
The comment is saved to the incident log database.
Escalating an incident
If the incident needs to be brought to the attention of another individual or group, iControl
allows you to designate the incident as escalated:
To escalate the incident
1. Right-click anywhere in the row corresponding to the incident and then click Escalate.
The Escalate window appears.
2. Enter a comment, such as the reason for the escalation or other relevant information.
3. Click OK.
The comment is saved to the incident log database. The number 1 appears in the
Escalations column.
Acknowledging an incident
To acknowledge the incident
1. Right-click anywhere in the row corresponding to the incident and click Acknowledge.
The Acknowledge window appears.
2. Enter a comment, such as your name or other information related to the acknowledgement
of the incident.
3. Click OK.
The comment is saved to the incident log database. A timestamp appears in the
Acknowledged column and in the Attributes section.
Note: You can attach more than one comment to an incident.
REQUIREMENT
Before beginning this procedure, make sure you have completed the procedure "Attaching
a comment to an incident" on page 167.
Note: You can escalate an incident more than once. The Escalations counter will
increment by one each time. Escalations can also be triggered by scripts.
REQUIREMENT
Before beginning this procedure, make sure you have completed the procedure "Escalating
an incident" on page 168.
Note: Changing an incident’s acknowledged state also changes the associated
alarms, but not the other way around.