Grass Valley iControl V.6.02 - Manual (Page 174)

Logs
Clearing an Incident
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The Consolidation window appears.
6. Enter a comment related to the consolidation, and then click OK.
The selected incidents appear under the Consolidation tab.
7. Select the Include sub-incidents in search check box, and then perform a search to
display the top-level incident.
Clearing an Incident
Once a problem has been resolved, the alarms contributing to its associated incident should
turn green (normal). Consequently, the incident’s overall status will also turn green. At this
point, you may wish to clear the incident.
If the Clear resolved incidents automatically after check box is selected, the Event and
Incident Log Configuration (see
"Event & Incident Log Configuration" , on page 127), a resolved
incident with normal overall status will automatically be cleared in the specified time period.
You can also clear an incident manually.
To clear an incident
1. In Incident Log Viewer, search the database for the incident you wish to clear.
2. Right-click anywhere in the row corresponding to the incident and click Clear.
The Clear window appears.
3. Enter a comment, such as your name or other information related to the clearing of the
incident.
4. Click OK.
The incident is cleared (the text for the incident entry turns gray).
Reopening an Incident
It is possible to unclear an incident, which will put it back in its resolved state. One reason for
doing this is to be able to further investigate a problem.
To reopen an incident
1. In Incident Log Viewer, search the database for the cleared incident you wish to reopen.
2. Right-click anywhere in the row corresponding to the incident and click Reopen.
Note: Sub-incidents appear in smaller text.
REQUIREMENT
Before beginning this procedure, make sure you have opened Incident Log Viewer
(see
page 569 ).
REQUIREMENT
Before beginning this procedure, make sure you have opened Incident Log Viewer
(see
page 569 ).