Gasboy CFN III Manager Manual V3.6 - Manual (Page 241)

MDE-4871 CFN III Manager’s Manual for Windows® XP Embedded - Version 3.6 · August 2010 Page 25-1
System Diagnostics Diagnostic Commands
25 – Diagnostic Commands
System Diagnostics
How to Print System Diagnostics
Use the command PRINT DIAGNOSTICS or P DI to print the diagnostics. The terminal will
print the status of each site device. If any errors have occurred since the diagnostics were last
reset, it will also print the error codes and the number of times the error has occurred.
Diagnostics must be printed monthly, or whenever a problem occurs. The most common errors
that you might observe are:
• No response (NOR) from a pump control unit, reader terminal, or console. This means that
the device did not respond to a Site Controller poll or command.
• A card-read error (RDE) from a island card reader or console. This could be the result of
an user error or a bad card, or could mean that a card reader is malfunctioning.
• A no-quantity transaction (NQN) from a pump. This could mean a pump is not registering
fuel sold. After several no-quantity transactions, a pump will shut down.
• PIN errors are from the reader and console. They indicate a customer entered an incorrect
PIN number.
• DIE means the device went down.
PRINT DIAGNOSTICS (P DI)
[P:]* PRINT DIAGNOSTICS
↵
D I A G N O S T I C S
Diagnostics reset: Tue 6/22/04 4:52 PM
Site Controller (1001, 1) came up Mon 5/31/04 9:31 AM
Reader terminal(s) down POS terminal(s) down Pump(s) down
Fuel Point readers(s) down SDI(s) down
Printer/PINpad #1 on loop 4 went down Wed 6/09/04 3:24 PM
DIE 41
Island Card Reader #2 never came up
Island Card Reader #3 on loop 4 went down Fri 5/21/04 9:58 AM
Printer down
DIE 2
Island Card Reader #4 on loop 4 went down Fri 5/21/04 9:56 AM
Printer down
DIE 1
Printer/PINpad #5 never came up
Profitpoint #1 on loop 4 went down Wed 6/02/04 3:24 PM
DIE 47
Checkpoint #2 on loop 2 went down Thu 5/27/04 12:06 PM
DIE 2 NOR 14
DIE 1
Fuel Point Reader #1 never came up
SDI #1 never came up
[P:]*
The diagnostic error codes are given later in this chapter. If any of these errors occur
frequently, report the problem to your service representative.