ETC Unison Mosaic Designer v1.11.0 - Manual (Page 190)

Unison Mosaic Designer User Manual
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Still not working? Have you installed any other software with USB functionality (especially PC lighting soft-
ware with USB "DMX dongles") since installing Designer? Unplug the Controller and any 3rd party USB
DMX device, uninstall and reinstall Designer, reboot the PC and try again.
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Have you installed an earlier version of Designer on top of a later version? If so, reinstall the latest version
you've used, uninstall it, then reinstall the earlier version you want to use again. It is best practice to
always uninstall Designer before installing another version to ensure any files and drivers are properly
cleaned up.
Ethernet problems (network)
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Quit and restart Designer again once you're sure that the network is up, use your PC's LAN status tools.
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By default, the Controllers are set to obtain an IP address from a DHCP server, is there one on the net-
work? Put one up and reset the Controller or set a static IP address via USB.
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Do you have more than one network connection on the PC? Wireless perhaps? If so, did you choose the
right network, the one with the Controller(s), when you started Designer?
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Is the Controller's firmware compatible with Designer? Update it with the TPC recovery procedure, the
MSC recovery procedure or MSC X Recovery Tool .
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Are there any managed switches on the network? Traffic storms from 3rd party devices? Try "pinging" the
Controller and other network debugging ploys beyond the scope of this document.
Ethernet problems (one-to-one)
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For a direct, one-to-one connection between a computer and the AVC you must use a crossover cable.
You can, however, use a normal cat-5 cable for the TPC, the revised MSC hardware and the MSC X
because their network interfaces are auto-sensing.
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Quit and restart Designer again once you're sure that the is network up, use your PC's LAN status tools.
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By default, the Controllers are set to obtain an IP address from a DHCP server, is the PC running one?
Set a static IP address for both parties, the Controller via USB.
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Do you have more than one network connection on the PC? Wireless perhaps? If so, did you choose the
right network, the one with the Controller, when you started Designer?
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Is the Controller's firmware compatible with Designer? Update it with the TPC recovery procedure, the
MSC recovery procedure or MSC X Recovery Tool .
Incorrect Ethernet cable (CAT5/5E/6) pairing
Not all electrical installers are aware of the subtleties of Ethernet cabling, in particular the correct pairing scheme.
While incorrectly paired short cables may work, longer cables almost certainly won't or may exhibit intermittent
errors. Note that simple continuity testers will NOT expose an incorrectly paired cable. See this
Wikipedia topic
for details.
I can see the Controller in the network window but it is shown in grey?
Controllers must be on the same Ethernet subnet as the PC running Designer. Select the controller and change
it's IP settings accordingly.
I can see the Controller in the network window but it is shown in red?
Controllers must be running the same version of firmware as the Designer software. Controllers with incom-
patible firmware will be highlighted in red. Select the Controller in the network window and press Reload Firm-
ware.
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