ETC Unison Mosaic Designer v1.11.0 - Manual (Page 189)

Troubleshooting
Troubleshooting
The following section lists common problems and their solutions, beginning with an explanation of the Controller's
LED indicators:
What are the Controller's LEDs telling me?
MSC and AVC Status LEDs
The ETC logo will illuminate when power is applied to the Controller. The red LEDs on the top/front of the Con-
troller indicate the unit’s current status:
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The Active LED illuminates once the boot-up procedure has completed and is indicative of a fully func-
tional unit.
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The Ethernet LED(s) indicates network activity (not network link) while the remaining LEDs indicate com-
munication on the various ports of the Controller.
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The DMX (original MSC 1 & 2), Output (TPC, MSC and MSC X) and PAL/NTSC (AVC) LEDs indicate that
a valid project file has been loaded from the memory card and that playback has started.
TPC Status LEDs
The top red LED on the front and rear of the Controller will illuminate when power is applied. The other red LEDs
on the front of the TPC (visible when the magnetic overlay is removed) indicate the unit's current status:
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The Active LED illuminates once the boot-up procedure has completed and is indicative of a fully func-
tional unit.
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The Ethernet LED indicates network activity (not network link).
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The Output LED indicates that a show is loaded and eDMX data is being output.
Error codes
Additionally the red status LEDs are used to indicate any boot failures of the Controller that prevent the unit from
going active. Refer to the Installation Guide for details.
Why can't I see the Controller in the Designer network window?
Presuming that the Controller has successfully booted its firmware (thus its Active LED illuminated) then there is
a communication problem between the Controller and the PC running Designer:
USB problems
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Windows: Did the USB driver install when you connected the Controller for the first time? Try unplugging
the USB cable,wait for a bit,then plug it into a different port, the Found New Hardware wizard should open
to guide you through the process, this will happen twice.
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Is the USB cable too long or damaged? Are you using an extension cable? Are you using a hub? Try a dir-
ect connection with a short (1M) cable.
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Is the Controller correctly earthed and a connection made between chassis ground (earth) and signal
ground (0V)?
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Is the Controller's firmware compatible with Designer? Update it with the MSC recovery procedure or
MSC X Recovery Tool .
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