Apple Mac OS X Server (Administrator’s Guide) - Manual (Page 364)

364 Chapter 8
Solving Problems
Users Can’t Connect to a Web Site on Your Server
m Make sure that Web service is turned on and the site is enabled.
m Check the Start/Stop Status Messages field in the Web Service Status window for
messages. If you are not sure what the messages mean, you’ll find explanations on the
Apache Web site at:
www.apache.org
m Check the Apache access and error logs.
m Make sure users are entering the correct URL to connect to the Web server.
m Make sure that the correct folder is selected as the default Web folder. Make sure that the
correct HTML file is selected as the default document page.
m If your Web site is restricted to specific users, make sure those users have access
privileges to your Web site.
m Verify that users’ computers are configured correctly for TCP/IP. If the TCP/IP settings
appear correct, use a “pinging” utility that allows you to check network connections.
m Verify that the problem is not a DNS problem. Try to connect with the IP address of the
server instead of its DNS name.
m Make sure your DNS server’s entry for the Web site’s IP address and domain name
are correct.
A Web Module Is Not Working as Expected
m Check the error log in Server Status for information about why the module might not be
working correctly.
m If the module came with your Web server, check the Apache documentation for that
module and make sure the module is intended to work the way you expected.
m If you installed the module, check the documentation that came with the Web module to
make sure it is installed correctly and is compatible with your server software.
For more information on supported Apache modules for Mac OS X Server, see this Web site:
www.apache.org/docs/mod/
A CGI Will Not Run
m Check the CGI’s file permissions to make sure the CGI is executable by www. If not, the
CGI won’t run on your server even if you enable CGI execution in Server Settings.