Apple Mac OS X Server (Administrator’s Guide) - Manual (Page 263)

File Services 263
Solving Problems With File Services
Solving Problems With Apple File Service
User Can’t Find the Apple File Server
m Make sure the network settings are correct on the user’s computer and on the computer
that is running Apple file service. If you can’t connect to other network resources from
the user’s computer, the network connection may not be working.
m Make sure the file server is running. You can use a “pinging” utility to check whether the
server is operating.
m If the user is searching for the server via AppleTalk (in the Chooser), make sure you’ve
enabled browsing over AppleTalk in the Access pane of the Apple File Server Settings
window, and that AppleTalk is active on both the server and the user’s computer.
m Check the name you assigned to the file server and make sure users are looking for the
correct name.
User Can’t Connect to the Apple File Server
m Make sure the user has entered the correct user name and password. The user name is
not case-sensitive, but the password is.
m Verify that logging in is enabled for the user in the Users & Groups module of Workgroup
Manager.
m Check to see if the maximum number of client connections has been reached (in the
Apple File Service Status window). If it has, other users should try to connect later.
m Make sure the server that stores users and groups is running.
m Verify that the user has AppleShare 3.7 or later installed on his or her computer.
Administrators who want to use the admin password to log in as a user need at least
AppleShare 3.8.5.
m Make sure IP filter service is configured to allow access on port 548 if the user is trying to
connect to the server from a remote location. For more on IP filtering, see Chapter 15,
“Firewall Service.”
User Doesn’t See Login Greeting
m Upgrade the software on the user’s computer. Apple file service client computers must be
using Appleshare client software version 3.7 or later.
Solving Problems With Windows Services
User Can’t See the Windows Server in the Network Neighborhood
m Make sure users’ computers are properly configured for TCP/IP and have the appropriate
Windows networking software installed.
m Enable guest access for Windows users.