Apple Mac OS X Server (Administrator’s Guide) - Manual (Page 264)

264 Chapter 5
m Go to the DOS prompt on the client computer and type “ping [IP address],” where
“IP address” is your server’s address. If the ping fails, then there is a TCP/IP problem.
m If users’ computers are on a different subnet from the server, you need to have a WINS
server on your network.
Note: If Windows computers are properly configured for networking and connected to
the network, client users can connect to the file server even if they can’t see the server
icon in the Network Neighborhood window.
User Can’t Log in to the Windows Server
m If you are using Password Server to authenticate users, check to make sure that it is
configured correctly. See “Setting Up an Open Directory Domain and Password Server”
on page 92.
m If you have user accounts created in a previous version of Mac OS X Server (version 10.1
or earlier) that are still configured to use Authentication Manager, make sure that
Authentication Manager is enabled. Then reset the passwords of existing users who will be
using Windows services. Reset the user’s password and try again. See Understanding and
Using NetInfo for information on how to use the command line utilities to configure
Authentication Manager. This document is available on the Mac OS X Server Web site:
www.apple.com/macosx/server/
Solving Problems With File Transfer Protocol (FTP)
FTP Connections Are Refused
m Verify that the user is entering the correct DNS name or IP address for the server.
m Make sure FTP service is turned on.
m Make sure the user has appropriate access privileges to the shared volume.
m See if the maximum number of connections has been reached. To do this, click the
Networking tab in Server Settings, click FTP, then choose Configure FTP.
m Verify that the user’s computer is configured correctly for TCP/IP. If there doesn’t appear
to be a problem with the TCP/IP settings, use a “pinging” utility to check network
connections.
m See if there is a DNS problem by trying to connect using the IP address of the FTP server
instead of its DNS name. If the connection works with the IP address, there may be a
problem with the DNS server.
m Verify that the user is correctly entering his or her short name and typing the correct
password. User names and passwords with special characters or double-byte characters
will not work. To find the user’s short name, double-click the user’s name in the Users &
Groups list.