Repair policy, Repair policy 289 – Clear-Com HX System Frames User Manual
Page 289
of receipt of the replacement or will be invoiced for the list price of a
new product.
To obtain an RMA number or request an AWR:
(1) North and South America, Asia-Pacific, and US Military:
Hours:
0800 - 1700 Pacific Time
Days:
Monday - Friday
Tel:
+1 510 337 6600
Email:
(2) Europe, the Middle East and Africa:
Hours:
0800 - 1700 GMT + 1
Days:
Monday - Friday
Tel:
+ 44 1223 815000
Email:
Note: AWRs are not available for UHF WBS Analog wireless intercom systems.
UHF WBS Analog wireless intercom systems out-of-box failures must be returned
to Clear-Com for repair.
Note: Out-of-box failures returned after 90 days will be repaired and not replaced
unless approved by Clear-Com Management.
Note: AWRs are not available after 90 days of receipt of product unless an AWR
Warranty Extension is purchased at the time of product purchase.
Note: Shipping charges, including duties, taxes, and insurance (optional), to
Clear-Com's factory are the responsibility of the Customer.
Note: Shipping AWRs from Clear-Com is at Clear-Com's expense (normal ground
or international economy delivery). Requests for expedited shipping (E.g. "Next-
Day Air"), customs duties, and insurance are the responsibility of the Customer.
REPAIR POLICY
1)
Repair Authorizations: All products sent to Clear-Com or a Clear-Com Authorized
Service Partner for repair must be identified by a Repair Authorization (RA)
number.
2)
The Customer will be provided with an RA number upon contacting Clear-Com
Customer Services as instructed below.
3)
The RA number must be obtained from Clear-Com via phone or email prior to
returning product to the Service Center. Product received by the Service Center
without a proper RA number is subject to return to the Customer at the
Customer's expense.
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Eclipse EHX Software User Guide