Clear-Com HX System Frames - Manual (Page 287)

16 Technical Support & Repair Policy
APRIL 29, 2010
To ensure that your experience with Clear-Com and our World Class products is as
beneficial, effective and efficient as possible, we would like to define the policies and share
some "best practices" that can accelerate any problem solving processes which we may
find necessary and to enhance your customer service experience. Our Technical Support,
Return Material Authorization, and Repair Policies are set forth below. These Policies are
subject to revision and constantly evolve in order to address our Customers' and the
Market's needs. Accordingly these are provided by way of guidance and for information
only and may be changed at anytime with or without Notice.
TECHNICAL SUPPORT POLICY
1) Telephone, online, and e-mail technical support will be provided by the Customer
Service Center free of charge during the Warranty Period.
2) Technical support will be provided free of charge for all software products under
the following conditions:
a) The application, operating, and embedded software is installed on a
product covered by Clear-Com's Limited Warranty, and:
i. The software is at the current release level; or,
ii. The software is one (1) version removed from current.
Older versions of software will receive "best-effort" support, but will not
be updated to correct reported bugs or add requested functionality.
3) For Technical Support:
a) North and South America, (incl. Canada, Mexico, and the Caribbean) &
US Military:
Hours: 0800 - 1700 Pacific Time
Days: Monday - Friday
Tel: +1 510 337 6600
Email: [email protected]
Europe, the Middle East and Africa:
Hours: 0800 - 2000 Central European Time
Days: Monday - Friday
Tel: +49 40 853 999 700
Email: [email protected]
Asia-Pacific:
Hours: 0800 - 1700 Pacific Time
Days: Monday - Friday
Tel: +1 510 337 6600
Email: [email protected]
287 Eclipse EHX Software User Guide