Clear-Com HX System Frames - Manual (Page 278)

Figure 13-16 Example resource chart
13.4 Save diagnostics information utility
The Save Diagnostics Information utility (Help > Save Diagnostics) enables you to take
a snapshot of the current state of your configuration, the EHX PC and the matrices, and
store this information as a compressed file on your computer.
This information can then be sent to Clear-Com support to assist with the diagnosis of
issues.
The following information is captured:
Information captured Description / comments
EHX version information The version of EHX that is being run, the
address of the server that EHX is connected to,
and the operational mode of EHX (Client-Only or
Client-Server).
EHX Project (configuration) Exported as an *.hxn file.
EHX Database A copy of the EHX database is provided, if available.
Matrix information The name, ID, description and IP address of the
matrices in the current project, along with details
of their active configurations.
Firmware report(s) A firmware report from each of the matrices in
the current project.
Configurations currently running on the matrices Copies of the configurations that are currently
running on the matrices (achieved by performing
an upload from each of the matrices in the
current project).
EHX PC system Information. Basic system information concerning the EHX
PC, including OS and hardware information.
EHX PC process information Information about the processes that are
currently running on the EHX PC.
EHX PC service information Information about the services that are
configured on the EHX PC.
278 Eclipse EHX Software User Guide