AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 98)

Chapter 7: Auto Attendant Configuration
82 MaxCS 7.5 Administration Manual
Example: AA Planning
Adding Auto Attendants
The first 16 AAs are provided with the menus blank. You can edit these as described in “Configuring Auto
Attendants” on page 83. You don’t need to add a new AA if you’re going to use 16 or fewer.
To add an AA beyond the first 16,
Click the AA Configuration button, or select System > AA Configuration.
Auto Attendant ID: 100, Phrase 10
Main Menu for XYZ Office
Digit Meaning Action
1 Reserved
for
Extensions
(no
prompts) Collect
Extension
2 Collect
Extension
3 Collect
Extension
4 Express
Support Expand Tree
(No. 110)
5 Sales Expand Tree
(No. 120)
6 Technical
Support Expand Tree
(No. 130)
7 Phone FAQs Expand Tree
(No. 140)
8
9
0 Operator To Operator
Auto Attendant ID: 110, Phrase 20
Express Support
Digit Meaning Action
1 Installation Call Extension
(Workgroup 350)
2 Board Support Call Extension
(Workgroup 360)
3 Version 5
Support Call Extension
(Workgroup 370)
4 Version 6
Support Call Extension
(Workgroup 380)
5
6
7
8
9
0 Operator To Operator
* Repeat Menu Repeat Level
# Main Menu GoTo Top Level
Auto Attendant ID: 120, Phrase 30
Sales
Digit Meaning Action
1 Hardware Call Extension
(Workgroup 310)
2 Applications Call Extension
(Workgroup 320)
3 Check Order
Status GoTo Item 127
(Collect Order #)
4 Other:
Questions, etc. Call Extension
(Workgroup 311)
5
6
7
8
9
0
* Repeat Menu Repeat Level
# Main Menu GoTo Top Level
Planning is essential in organizing
an AA menu structure that makes
sense. Planning also helps you to
identify needs for custom prompts.
This simple example, using sample
work forms for each menu, shows a
beginning structure: a main menu
and two of the four expansions.
When callers are routed to
workgroup extensions, the
workgroups have their own call
handling settings for greetings,
update phrases, rules for sending to
voice mail, and so on.
Timeout (not shown on forms): after
7 seconds on first level, call the
operator; on any other level, go to
top level by default.