AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 35)

Enhancements Included in Release 6.0
MaxCS 7.5 Administration Manual 19
Set Skill Level Requirement - allows the administrator to assign a skill level requirement to an AA
menu.
Web-based Call Processing - allows the AA to accept calls placed over the AltiWeb application.
Voice Mail Features
The Voice Mail System is a message management system that provides the calling and the called parties
with enhanced communication features. It allows greater accessibility, faster reply time between parties,
and reduces the frustration of telephone tag.
The voice mail system includes the following features:
Configurable voice mail playing order - Administrators can configure users’ voice mailboxes to play
the oldest or the newest message first.
Disable a Mailbox - voice mailboxes can be disabled so that callers cannot leave messages.
Future Delivery - allows users to record a message to be delivered at a specific time and date in the
future, up to one year in advance.
Information Only Mailbox - a mailbox can be configured to announce customized pre-recorded infor-
mation when accessed. This mailbox does not allow callers to leave a message, but only to listen to the
message announcement (personal greeting) from the mailbox. To repeat the message, callers are
instructed to press the # key.
Making a Call from the Voice Mail System - allows users to make a call from within the Voice Mail Sys-
tem by pressing # at the Main Menu and entering the internal extension or external phone number. This
is especially useful while traveling where users can respond to all messages and make other calls not
associated with a message, all with one call into the Voice Mail System. This can result in significant sav-
ings. The use of this privilege is configurable on a per-user basis.
Message Management - receives, sends, forwards, deletes, and replies to messages.
Message Notification - designed to alert you of new voice messages in your mail box by calling an
extension, phone or pager number. A notification schedule can be set for business hours, after business
hours, at any time or at a specified time. You have an option of being notified of all messages or only
urgent messages.
New and Heard Voicemails Announced - Heard voicemails are announced, as well as new and saved
voicemails, when users access voicemail.
Personal/Activity Greeting - allows users to record personal and/or activity greetings in their own voice
to be played when callers reach their voice mail.
Press “0” Option for Extension in Voice Mail - allows a caller to press “0” while listening to an exten-
sion’s greeting. The “0” can be configured by the administrator to forward the user to operator or other
destinations.
Priority Delivery - allows caller to set the priority of message delivery such as normal or urgent.
Private Messaging - allows users to leave a private message in their voice mail for the expected caller.
Reminder Calls - are used to remind you of important meetings, things to do or people to call.
Remote Access - allows users to access the Voice Mail System from outside by dialing into the AA and
pressing # to log in; or pressing ### from any internal extension to access any voice mail box.
Return to AA - after leaving a voicemail message and pressing # to send it, incoming trunk callers are
prompted with the option to return to AA to try another path or person.
Set Call Forwarding from Voice Mail - users can set up Call Forwarding from within the Voice Mail Sys-
tem. This allows users to set up Call Forwarding while away from the office.
Voice Mail Distribution List - allows the user to use system distribution lists or personal distribution lists
for forwarding voice mail. Up to 100 distribution lists can be created. Each distribution list can have up to
64 entries, and any entry can be another distribution list.
Zoomerang - allows users to listen to messages in the Voice Mail System, make a return call to a party